Delivery Policy – The Race Canvas Co.

Last updated: 2 August 2026

This Delivery Policy explains how orders from The Race Canvas Co. are produced, dispatched and delivered.

1. Contact details

The Race Canvas Co.
Rob Harris, sole trader
Broadhurst Drive
Ashford
Kent
TN24 9RQ

Please include your order number when contacting us about a delivery.

2. Where we deliver

We currently deliver to addresses within the United Kingdom.

Any delivery restrictions will be shown during checkout. We may be unable to deliver to certain remote locations, PO boxes or addresses that cannot safely accept large parcels.

International delivery is not currently offered unless agreed with us before ordering.

3. Production before delivery

Every canvas is personalised and produced using the customer’s uploaded race photograph.

Production does not begin until:

Payment has been received
A suitable photograph has been provided
The artwork has been created
Any required proof has been approved
We have all the information needed to complete the order

Any time spent waiting for a replacement photograph, customer response or artwork approval is not included in the production estimate.

4. Estimated production time

Personalised artwork and canvas production will normally take approximately 5 to 10 working days after any required artwork approval.

This is an estimate rather than a guaranteed completion date.

Larger canvases, unusually complex artwork, requested changes or periods of high demand may take longer. We will contact you if a significant delay affects your order.

5. Estimated delivery time

Once dispatched, UK delivery will normally take approximately 2 to 5 working days.

Working days do not normally include weekends or UK public holidays.

The overall estimated time from artwork approval to delivery is therefore usually around 7 to 15 working days, although delays can occasionally occur.

Unless a different delivery period has been agreed, UK distance-selling rules generally require goods to be delivered without undue delay and within 30 days. (Coventry City Council)

6. Delivery charges

The delivery charge will be shown during checkout before you place the order.

Charges may vary depending on:

Canvas size
Parcel dimensions
Delivery location
Courier requirements
Any enhanced delivery service selected

The full delivery cost, or the way it is calculated, must be made clear before an online order is completed. (GOV.UK)

7. Dispatch confirmation

Once your order has been dispatched, we may send you an email containing:

Confirmation that the order has left production
The courier or postal service used
A tracking number, where available
An estimated delivery date

Not every delivery service provides full tracking.

8. Delivery addresses

You are responsible for entering a complete and accurate delivery address during checkout.

Please check:

House name or number
Street
Town or city
County, where relevant
Postcode
Recipient name

We will try to correct the address before dispatch, but this may not be possible once the parcel has entered production or been handed to the courier.

Additional delivery or reproduction costs caused by an incorrect address supplied by the customer may be charged.

9. Delivery to another person

You may arrange delivery to another person, such as when purchasing a gift.

Responsibility for the parcel passes to you when it is delivered to:

You
A person you nominated
The delivery address you supplied
A safe place or neighbour authorised by you or through the courier’s delivery options

Please ensure the recipient knows that a large personalised parcel is expected.

10. Missed deliveries

If nobody is available to accept the parcel, the courier may:

Attempt delivery again
Leave it in an authorised safe place
Deliver it to a neighbour
Take it to a collection point
Return it to the sender

Follow the instructions provided by the courier to rearrange delivery or collect the parcel.

We are not responsible for delays caused by the customer failing to rearrange or collect a missed delivery.

11. Safe-place instructions

If you ask the courier to leave the parcel in a safe place, you accept the risks reasonably associated with that instruction once the parcel has been delivered there.

Choose a location that is:

Dry
Secure
Sheltered
Large enough for the parcel
Not easily visible from the street

Canvas products may be damaged by rain, moisture, crushing or prolonged exposure outdoors.

12. Failed or refused deliveries

If an order is returned to us because:

The address was incomplete or incorrect
Delivery was repeatedly unsuccessful
The parcel was not collected
The recipient refused delivery without a valid reason

we may ask you to pay the reasonable cost of sending it again.

Because the canvas is personalised, a failed delivery does not automatically entitle you to a refund.

13. Delayed deliveries

Delivery dates are estimates unless we have explicitly agreed that delivery by a particular date is essential.

Delays may be caused by:

Printing or production problems
Courier disruption
Postal strikes
Severe weather
High seasonal demand
Transport disruption
Incorrect address details
Events outside our reasonable control

We will take reasonable steps to resolve delays and keep you informed where possible.

If delivery is substantially delayed beyond the agreed period, contact us so we can investigate and explain the available options.

14. Lost parcels

If tracking shows no movement or the order has not arrived within the expected delivery period, email rob@theracecanvasco.com.

Please provide:

Your order number
Your name
The delivery address
Any tracking information
The expected delivery date

We may need to allow the courier’s investigation period to pass before declaring a parcel lost.

Where an order is confirmed as lost before delivery, we will normally arrange a replacement or provide another remedy consistent with your consumer rights.

15. Damaged parcels

Inspect the canvas and packaging as soon as possible after delivery.

If the parcel or canvas is damaged, contact us promptly and provide:

Your order number
A description of the damage
A photograph of the complete canvas
Close-up photographs of the damaged area
Photographs of the outer and inner packaging
A photograph of the delivery label, where possible

Keep all packaging until we have reviewed the claim.

Please do not return the canvas without receiving instructions from us first.

16. Responsibility during delivery

We remain responsible for the goods until they are delivered to you, or to another person you have nominated to receive them.

If you independently arrange for a carrier that we did not offer or select, responsibility may pass at an earlier stage as provided by consumer law.

17. Separate parcels

Where an order includes more than one product, items may occasionally arrive in separate parcels.

You will not be charged additional delivery fees unless this was clearly agreed before ordering.

18. Changing an order after production begins

Changing the size, orientation or delivery address after production has begun may not be possible.

Where a change can still be made, additional production or delivery charges may apply.

19. Time-sensitive orders

A birthday
Christmas
An anniversary
A race celebration
Another fixed date

We will tell you whether the requested timescale appears achievable, but a date is not guaranteed unless we expressly confirm that it is.

Do not rely solely on the normal estimate for a time-critical order.

20. Delivery complaints

Email delivery complaints to:

rob@theracecanvasco.com

Use the subject line:

Delivery issue – [order number]

We will review the order, contact the relevant supplier or courier where necessary and work towards a fair resolution.

21. Changes to this policy

We may update this Delivery Policy if our production process, delivery providers, charges or service areas change.

The version applying to your order will normally be the version published when the order was placed.